Refund Policy

Because our escape rooms have limited availability and reservations hold spots that could otherwise be booked by other guests, the following policy applies:

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24+ Hours Before Your Reservation: Reservations may be canceled for a full refund or rescheduled at no additional charge.

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12–24 Hours Before Your Reservation: Reservations are non-refundable but may be rescheduled one time or converted to booking credit.

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Less Than 12 Hours Before Your Reservation: Reservations are non-refundable. Rescheduling or booking credit may be offered at Timber ’N Trap's discretion.

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No-Shows: No-shows are non-refundable and are not eligible for booking credit.

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Changes in Group Size: Reductions in the number of participants are subject to the same cancellation terms. Unused spots without the required notice are non-refundable.

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Late Arrivals: Late arrivals may have their gameplay time reduced. Excessive lateness may result in the reservation being treated as a no-show.

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Emergency Interruptions: If an experience must be interrupted or ended due to a medical emergency, fire alarm, evacuation, power outage, or other unforeseen circumstance, Timber ’N Trap will make reasonable efforts to resume or reschedule the experience when appropriate. Refunds, booking credits, or rescheduling may be offered based on the circumstances and the amount of gameplay completed. Experiences that are substantially completed may not be eligible for a refund or complimentary rescheduling.

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Cancellations by Timber ’N Trap: If Timber ’N Trap must cancel an experience, guests may choose to reschedule, receive booking credit, or receive a full refund.

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Approved refunds will generally be returned to the original payment method.