Timber ’N Trap respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, purchasing products or gift cards, contacting us, or visiting our location.
 

This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared.
 

INFORMATION WE COLLECT

Depending on how you interact with Timber ’N Trap, we may collect information including:

• Name

• Email address

• Telephone number

• Billing or contact information

• Reservation and booking information

• Number of participants in a reservation

• Purchase and transaction history

• Gift card or merchandise purchase information

• Communications you send to us

• Waiver and participant information

• Information voluntarily provided through forms, surveys, promotions, or other interactions

Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, approximate location, referring website, and information about how you interact with our website.
 

HOW WE USE YOUR INFORMATION
 

We may use personal information to:

• Process and manage escape room reservations

• Process payments and purchases

• Send booking confirmations, reminders, receipts, and service-related communications

• Contact you regarding changes to your reservation

• Provide customer support

• Administer gift cards, merchandise orders, promotions, or special events

• Maintain participant waivers and other business records

• Prevent fraud, theft, abuse, and other prohibited activity

• Protect the safety and security of our guests, employees, property, and business

• Improve our website, services, and customer experience

• Comply with legal, regulatory, tax, accounting, insurance, or other legitimate business requirements
   

Where permitted and when appropriate consent has been obtained, we may also use contact information to send promotional emails or text messages regarding new escape rooms, special events, discounts, or other Timber ’N Trap news.
 

You may unsubscribe from promotional communications at any time using the unsubscribe instructions provided in those communications.
 

ONLINE BOOKINGS & WIX

Our website is hosted through Wix and may use Wix services, including Wix Bookings, to manage reservations and customer information.
 

Information submitted through our website may therefore be processed and stored using Wix systems.
 

Wix may also collect certain technical information and use cookies or similar technologies as part of providing its services.
 

PAYMENT PROCESSING
 

Timber ’N Trap may use third-party payment processors, including Square, to securely process payments.
 

Payment information submitted during a transaction may be transmitted directly to the applicable payment processor. Timber ’N Trap does not necessarily receive or retain complete payment card numbers or security codes.
 

Payment processors maintain their own privacy and security practices and may collect and process information as necessary to complete transactions, prevent fraud, comply with legal requirements, and provide their services.
 

COOKIES & WEBSITE TECHNOLOGIES
 

Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand website traffic and performance, maintain security, and improve the customer experience.
 

Some cookies may be necessary for website functionality, while others may be used for analytics, marketing, or other purposes.
 

Where required or provided through our website, visitors may be given options to accept or decline certain non-essential cookies.
 

VIDEO SURVEILLANCE
 

For the safety and security of our guests, employees, property, and escape room experiences, Timber ’N Trap uses video surveillance in designated areas of our facility, including inside escape rooms.
 

Video surveillance may also be used by Game Masters to monitor gameplay, provide assistance, enforce game rules, and respond to safety concerns.
 

Surveillance footage may be reviewed or retained when reasonably necessary for purposes including:

• Safety and security

• Incident investigation

• Theft prevention

• Property damage investigation or claims

• Insurance matters

• Dispute resolution

• Compliance with legal obligations
   

Surveillance footage is not intended to be used for advertising, promotional materials, or social media without appropriate permission.
 

Audio recording, if utilized, will be conducted only as permitted by applicable law.
 

HOW WE SHARE INFORMATION
 

Timber ’N Trap does not sell customer personal information.
 

We may share information with service providers when reasonably necessary to operate our business. These may include website hosting and booking providers, payment processors, email or communication providers, analytics providers, insurance providers, professional advisers, and other vendors that provide services on our behalf.
 

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, investigate suspected fraud or unlawful activity, protect the safety or rights of Timber ’N Trap or others, or establish, exercise, or defend legal claims.
 

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, satisfying insurance requirements, and complying with legal, tax, accounting, or regulatory obligations.
 

Different types of information may be retained for different periods depending on their purpose.
 

DATA SECURITY
 

We take reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
 

Payment card information is processed using the security systems of our applicable payment providers.
 

CHILDREN & MINORS

Timber ’N Trap escape room experiences are recommended for ages 10 and older, although we do not maintain a general minimum participation age.
 

Parents and guardians may provide information relating to minors when making reservations, completing waivers, or participating in our services.
 

We do not knowingly use information collected from children for targeted marketing without appropriate authorization.
 

YOUR PRIVACY CHOICES
 

You may contact Timber ’N Trap to request information about personal information we maintain about you or to request that information be corrected or deleted, subject to applicable law and legitimate business, security, recordkeeping, insurance, or legal requirements.
 

You may also opt out of promotional email or text communications at any time.
 

Certain information may need to be retained even after a deletion request when necessary to maintain transaction records, comply with legal obligations, prevent fraud, resolve disputes, or protect legal rights.
 

THIRD-PARTY LINKS & SERVICES
 

Our website may contain links to third-party websites or services.
 

Timber ’N Trap is not responsible for the privacy practices, security, or content of third-party websites or services. Visitors should review the privacy policies of those services when appropriate.
 

CHANGES TO THIS PRIVACY POLICY
 

Timber ’N Trap may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
 

The current version will be posted on our website with an updated revision date.
 

CONTACT US
 

Questions or requests regarding this Privacy Policy or your personal information may be directed to:
 

Timber ’N Trap
Wasilla, Alaska

Website: timberntrap.com
 

Please use the contact information provided on our website to submit privacy-related questions or requests.